Reference

Terms and Conditions for Your VIP Com Account

These terms set out the rules that apply when you open and use your VIP Com account — including how deposits through bKash, Nagad, and Rocket are handled, what your account obligations are, and how access is governed depending on your location and local…

bKash, Nagad, Rocket deposits coveredAccess depends on local law and eligible regionsAccount holder responsibilities apply from registrationLive casino and slots
VIP Com Terms and Conditions for Your VIP Com Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If something in these terms is unclear, or you need to raise a concern about your account status, verification hold, or a transaction dispute involving bKash, Nagad, or Rocket — contact our support team directly. We handle terms-related queries through the channels below, and our Bangladesh support team can walk you through what applies to your account situation.

Live Chat Start a live chat from your account dashboard for real-time help with terms queries, account verification questions, or wallet-linked deposit disputes.
Email Support Send a detailed message to our support address for written confirmation of terms interpretations, account decisions, or verification outcome explanations.
Account Help Centre Browse the help centre for answers to common terms questions — covering account rules, wallet verification steps, and what happens during a review hold.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data is held in line with the obligations we've set out in our privacy policy, which sits alongside these terms. Here's how we approach the key areas that affect you directly.

Account Security

Your account is protected with password authentication and, where available, OTP verification via your registered mobile number — the same number linked to your bKash or Nagad wallet.

Data Retention

We keep your account records for as long as your account is active and for the period required after closure — this covers transaction history, including Rocket and bKash deposit records.

Who to Contact for Changes

To update your registered wallet details, request account data, or ask us to close your account, contact support through live chat or email with your account ID ready.

Cookies and Session Data

We use session cookies to keep your account logged in across your mobile browser or desktop. You can manage cookie preferences in your browser settings without affecting core account functions.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — from wallet verification to what happens if your region's rules change.

Yes. Every deposit method — bKash, Nagad, Rocket — falls under these terms. The wallet used must be registered in your own name to match your account details.

During a review, deposits and withdrawals may be paused. Our team checks account details against the registered wallet and identity documents before releasing any balance or restoring full access.

No. Your deposit method must belong to you. Funding an account with a wallet registered to another person breaches these terms and may result in a suspension pending verification.

Contact support through live chat or email with your account ID. We'll confirm the request and provide your data within the timeframe set out in our privacy policy.

Your eligibility to hold an active account depends on local law and the eligible regions we serve. If your jurisdiction restricts access, we may need to suspend or close your account in line with these terms.

We send a notification to your registered contact — mobile number or email — when material changes are made. Continuing to use your account after that point means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.